Virtual Administrative Services provides exceptional administrative and office support in a cost-effective, accurate and timely manner. As administrative requirements differ from client to client and task to task, rates are based onan hourly basis only.
Rates are dependent on detailed discussions with client and to be reflected on final contract.
Rates quoted do not include additional expenses incurred such as (but not limited to) courier, facsimile, postage, stationery, specialty office supplies and long distance. These charges will be billed as additional expenses or incidentals.
VAS requires a 50% deposit for new clients and large projects payable prior to start of project.
Invoices are sent out on a monthly basis, on the last business day of each month.
Payment terms are "payable upon receipt of invoice" and all invoices will be e-mailed unless otherwise noted.
Virtual Administrative Services will accept cash or cheques.
Cheques to be made payable to Virtual Administrative Services
Standard: Virtual Administrative Services customer service policy is to fully understand your requirements and provide a proactive service to meet your needs - complete customer satisfaction. You will receive superior administrative and office services and we will endeavour to make you feel you are receiving care beyond satisfaction.This superior service will in turn save you time and money and enable you to concentrate on your core business objectives!
Policy: All calls will be returned within 24 hours All quotes will be returned within 24 hours Customer satisfaction follow-up by telephone Continual communication during projects to ensure customers needs and expectations are met.
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